Refund And Return Policy

Refund and Return Policy

Thank you for shopping with Arowana Fish Store. We value your satisfaction and aim to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  1. Eligibility for Returns:

    • Live fish must be reported within 24 hours of delivery if there are any issues.

    • Any damage fish food should be reported within 14 days of the purchase date with photos for justification

    • Live fishes are not returnable unless they arrive dead on arrival (DOA) or in poor health, or not exactly what you ordered for verified with photographic evidence.

  2. Return Process:

    • For live fish: Notify us immediately at [arowanafishstoreus@gmail.com] with a clear photograph and details of the issue.

    • For any bad food: Contact our customer service team at [sales@arowanafishstore.com] with your order number and reason for the return. Once approved, you will receive instructions on how to send the item back to us.

    • Customers are not responsible for return shipping costs for defectived or incorrect items.

    • Condition of Returned Items:

      • Returned goods will be inspected upon receipt provided in packs.

Refunds

  1. Refund Eligibility:

    • For live fish: Refunds or replacements are only provided for DOA claims made within 24 hours of delivery, with photographic evidence.

    • For live fish: Refunds or replacements are only provided for incorrect orders.

    • For damage food: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    • If approved, refunds will be processed immediately, and a credit will automatically be applied to your original method of payment.

  2. Non-Refundable Costs:

    • Shipping charges are non-refundable unless the return is due to our error.

  3. Late or Missing Refunds:

Exchanges

  • We only replace items if they are defective, damaged, or if live fish are DOA. If you need to exchange an item, contact us at [arowanafishstoreus@gmail.com]] for assistance.

Exceptions

  • Live fishes are not returnable unless they arrive DOA or in poor health.

  • Special orders and are non-returnable except there is an issue.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

We appreciate your business and are committed to resolving any issues promptly and fairly.

contact us through email or phone